Bot9 is an AI-driven chatbot service designed to help businesses automate their customer support and sales tasks. It is a product created by the team behind Dukaan.

Dukaan is a technology company based in Bengaluru, India, that provides a platform for merchants to set up online stores. The team behind Dukaan is composed of experienced professionals with diverse backgrounds in industries such as e-commerce, food delivery, and insurance.

Dukaan was founded by Suumit Shah and Subhash Choudhary. Suumit Shah serves as the CEO of the company, while Subhash Choudhary is the Chief Technology Officer (CTO).

The team members have held positions at companies such as Swiggy, Snapdeal, and Nippon India Mutual Fund, and they hold degrees from top universities.

Bot9 was initially conceived during a weekend hackathon and was launched as a minimum viable product (MVP) and we've been operational for at least several months.

Bot9 has been in the news for replacing 90% of Dukaan's support staff with AI chatbots, reflecting a strategic move towards profitability and efficiency in customer support. The platform uses chatGPT as its brain and is available for businesses to leverage AI chatbots that understand their products to answer customer queries.

GDPR Compliance

Bot9 is in the process of complying with the General Data Protection Regulation (GDPR), indicating a commitment to data protection and privacy. This is an important aspect for businesses operating in or serving customers within the European Union.

If you have any questions about Bot9's enterprise plan, feel free to schedule a call from this linkj: https://calendly.com/bot9/30min