With Bot9's Help Center feature, empower your customers with self-help tools while freeing up your support team to handle complex queries.

1. Customizing Your Help Center:

   • You can set your help center logo and primary color. Navigate to the 'Training Data' > 'Help Center' section to to start customizing the help center to align with your brand identity.

2. Creating Categories and Subcategories:

   • Organize your content by creating categories for broad topics and subcategories for more specific subjects.

   • Use the '+ New Category' or '+ New Subcategory' buttons to add new sections.

   • Assign icons to each category for a visual touch that aids navigation.

3. Adding and Managing Articles:

   • Populate each category with articles by selecting 'Add training data' in the 'Training Data' section.

   • You can edit existing articles or add new ones to keep your content fresh and relevant.

Enhancing User Experience

1. Search Functionality:

   • Users can find articles using the search bar, making it easier to find instant answers.

   • Ensure articles have relevant keywords for better searchability.

2. Top Read Articles:

   • Bot9 automatically highlights the most viewed articles in the 'Top read articles' section to direct users to popular content

Maintaining Your Help Center

• Regularly review and update your Help Center content to ensure accuracy and relevance.

• Engage with user feedback to make continuous improvements.

A well-maintained Help Center is a testament to a business's commitment to exceptional customer service.