New Feature Announcement: Analytics

Dear Bot9 Community,

We are excited to announce the launch of a new feature on Bot9.ai: Analytics.

Bot9 Analytics is a dynamic tool that provides ongoing insights into your chatbot's performance. Regularly review the data, make adjustments as needed, and continue to refine your bot to deliver the best possible user experience.

Key Features of Bot9 Analytics:

1. Breakdown by Visitors: View the total number of visitors and support requests over the chatbot's lifetime.
2. Breakdown by Visitor Interaction: Analyze the types of interactions your visitors have with your chatbot, including generating new support requests or replying to bot messages.
3. Breakdown by Visitor Type: Understand the distribution of visitors, leads, and customers interacting with your chatbot.
4. Breakdown by Visitor Location: Identify the geographical distribution of your visitors and optimize your chatbot for specific regions.

How to Use Bot9 Analytics:

1. Access Analytics: Log in to your Bot9.ai account and navigate to the "Analytics" tab.
2. Analyze Key Metrics: Review the breakdowns by visitors, visitor interactions, visitor type, and visitor location.
3. Identify Opportunities for Improvement: Use the insights gained from the analytics to refine your chatbot's performance, such as optimizing responses, improving response times, or targeting specific visitor types or locations.

Best regards,
The Bot9 Team

New Feature Announcement: Automated Follow-Ups

Dear Bot9 Community,

We're thrilled to introduce our latest feature: Automated Follow-Ups.

This feature automatically sends follow-up messages if a user does not respond within a specified timeframe (default set to 2 hours). Designed to facilitate personalized, goal-oriented communication, this enhancement aims to boost your sales without requiring any setup.

The best part is, no configuration is needed from your end. Your bot will automatically have this feature enabled and this enhancement is now available for channels.

To identify the type of message (normal, agent, bot, or follow-up), simply refer to the following design guidelines provided in our documentation.

We believe this feature will significantly improve your customer engagement and support efficiency.

Best regards,
The Bot9 Team

Important Announcement: Discontinuation of Adding Your Own OpenAI Key Feature

Dear Bot9 Community,

We have decided to discontinue the feature that allowed users to add their own OpenAI key to their Bot9 accounts. This change is necessary because we now utilize multiple language models, and managing API keys internally ensures a seamless experience for everyone.

By integrating various language models, we aim to provide a more robust and versatile service. This step is essential for maintaining consistency and optimal performance across the platform, benefiting all users regardless of their subscription plan.

If you have previously added your own OpenAI key, rest assured that it will no longer be needed.

Each plan includes a specific number of free Support Requests per month. Once these are exhausted, additional Support Requests can be purchased, with costs varying by plan. We believe this approach will help us provide timely and effective support. Thank you for your understanding and continued support.

Best regards,
The Bot9 Team

Announcing the Launch of Bot9’s iOS App

We're thrilled to announce that the Bot9 iOS app is now live on the App Store! 🎉

Download here: [Bot9 iOS App](https://apps.apple.com/in/app/bot9/id6476976617)

With our brand-new iOS app, you'll experience:

- Enhanced Accessibility: Manage your automation workflows on the go.\

• User-Friendly Interface: Intuitive design for seamless task management.\
• Real-Time Insights: Stay updated with live analytics, notifications, and more.

We're committed to helping your business thrive by simplifying automation. Our new app is designed to provide you with the best-in-class features and flexibility you've come to expect from Bot9.

For any questions or assistance with the app, feel free to reach out to our support team at helpme@bot9.ai.

Thank you for being part of the Bot9 family. We can't wait to see what you'll accomplish with our iOS app!

Cheers,  
Team Bot9

Updated Pricing from 1st June, 2024

As Bot9 continues to evolve, we're updating our pricing plans to better reflect the value and capabilities of our services. Our new plans are designed to scale with your business's growth and provide enhanced features that meet your evolving needs.

Starting next month, we will transition to the new pricing model detailed above. Current customers will have the option to remain on their existing plans until the end of their current billing cycle or switch to the new plans to take advantage of enhanced features and greater flexibility.

We understand that change can be challenging and are here to support you in making this transition as smooth as possible. For any questions or to discuss how these changes might affect your service, please contact our support team at helpme@bot9.ai.

We look forward to continuing to support your business's success with our enhanced service offerings.

Cheers,
Team Bot9

New Feature: Introducing Teams on Bot9!

We're thrilled to announce our latest feature, Teams, designed to enhance collaboration and streamline your workflow on Bot9.

What's Possible with Teams:

• Customizable Roles: Assign tailored roles and permissions to team members, optimizing project management and data access.
• Easy Team Management: Invite members, define roles, and manage permissions seamlessly through a user-friendly interface.
• Centralized Operations: Centralize your bot management and streamline operations across your team from one accessible dashboard.

How It’s Helpful: Teams empowers your organization to function more efficiently by providing structured access and collaborative tools, ensuring that the right people have the right access at the right time. Whether managing customer interactions or deploying new bots, Teams makes it simple and secure.

Jumpstart your team’s productivity with the new Teams feature today!

Customization Unleashed: Chat Widget Personalization!

We’re excited to announce the latest innovation to enhance your customer's online experience: the Custom Chat Widget Personalization feature, now live on Bot9!

The Chat Widget Personalization feature not only reinforces your brand identity but also creates a cohesive and enjoyable browsing experience for every visitor. Let your brand’s personality shine through with every interaction and stand out in the digital landscape.

New Integration: Shopify AI Support

Exciting Update: Introducing Shopify AI Support Integration!

We're thrilled to unveil our latest enhancement for your seamless e-commerce experience: the Shopify AI Support Integration, now available on Bot9! This cutting-edge feature unlocks a suite of custom actions within your bot, designed specifically to automate and resolve a broad spectrum of customer inquiries for your Shopify Store.

Here's What You Can Expect:

• Automated Query Handling: From pre to post-checkout questions, let the AI tackle it all. Whether your customers are deciding between products or inquiring about their order status, our integration ensures timely, efficient responses.
• Customizable Solutions: Tailor the bot to address frequent questions specific to your store, such as product comparisons, order updates, and customer information changes. Enhance your support without lifting a finger.
• Improved Shopping Experience: Elevate customer satisfaction with instant, accurate support, guiding them smoothly from browsing to buying.

Types of queries covered include, but are not limited to:

• Product recommendations and comparisons (e.g., "Should I buy Product A or B?" or "How is Product B better than Product C?")
• Order inquiries ("Where is my order?" or "Can you update my customer email?")

This integration not only streamlines your operations but also significantly enhances the shopping experience, making every interaction more personal and efficient. Get ready to transform your customer service with the Shopify AI Support Integration on Bot9!

Dive into a smarter way to support,
The Bot9 Team

Improvement: Conversation history

We're excited to announce a significant improvement to your Bot9 chat widget experience: Conversation History is now live!

This new feature allows your customers to effortlessly access a complete list of their previous chats, making it easier than ever to pick up where they left off.

Key Benefits:

• Seamless Continuity: Jump back into past conversations with ease. No more digging through emails or notes to find what was discussed last.
• Enhanced Customer Experience: Provide personalized support by having full context at your fingertips, improving resolution times and customer satisfaction.
• Organized Interactions: All chats are neatly organized, making it simple to track conversations, follow up on pending queries of your customers.

We believe that Conversation History will transform how your customers, fostering better relationships through improved communication. Try it out and see the difference for yourself!

Stay connected,
The Bot9 Team

Important Security Update for Website Widget Users

We recently encountered an issue where our Google Ads account was flagged due to a violation of the Malicious and Unwanted Software policy. This was traced back to the JavaScript code provided by Bot9, specifically associated with the link "apiv1.bot9.ai". We have taken swift action to address this problem to ensure the integrity and safety of our services.

Our team has worked diligently to develop a completely revamped Website Widget functionality. This update eradicates the identified security concerns and enhances the overall performance of our website tools.

To benefit from these improvements, we kindly ask you to replace the old JavaScript code on your website with the new one we've provided.

You can find the integration code on this page: https://app.bot9.ai/integrate

Your security and trust are paramount to us. We apologize for any inconvenience this may have caused and appreciate your immediate attention to updating your code. Should you need any assistance or have questions, please do not hesitate to reach out.

New Feature: Feedback request snippet

We are pleased to announce the launch of a new feature within the Bot9 platform - a streamlined feedback request snippet in our Chat Widget. This new functionality is designed to enhance the user experience by allowing for immediate feedback following customer interactions.

The feature can be activated in two ways:

1. Manually, via the 'Request feedback' button in the conversation's sidebar.
2. Automatically, by configuring a trigger within the instruction set.

This feature is specifically tailored for use within the Bot9 Chat Widget and is not available for other channels like Facebook Chat.

We're confident that this new addition will empower you to collect valuable customer insights efficiently and we remain committed to continuous improvement of our services.

Improvement: Persistent Conversations

We’re thrilled to announce a significant upgrade to live chat experience with Bot9 – our chat conversations are now persistent!

What does this mean for your customers? A smoother, more seamless interaction with your chatbot, where every time they refresh browser or revisit your bot, their conversation picks up right where they left off.

Improvement: Personalized user experiences!

Our latest update allows your website's chat widget to leverage user data for logged-in users. This means your chat interactions will be smarter and more tailored than ever before.

With a simple addition to your chat widget's script, Bot9 can now access user-specific attributes such as unique IDs, email, and names and also Customer Attributes, transforming each interaction into a personalized conversation.

It's designed to enhance user engagement, streamline support, and elevate your customer service game.

Get ready to amaze your users with this new level of personalized service, all thanks to the smarter Bot9 chat widget!

Improvement: Quick contact info and update

Now you can add/update customer details from the conversation itself, we've introduced the additional column for the selected conversation.

This improvement will help you understand who the next customer is and add/update details or provide support accordingly.

Improvement: New Bot9 Widget Code Implementation

We hope this message finds you well. At Bot9, we are continuously working to enhance your experience and ensure seamless integration of our services.

Today, we're announcing an important update that will improve the deployment of the Bot9 widget on your websites.

What's Changing?

We have updated our widget code to address feedback regarding the time it took for the previous domain to be whitelisted in Google Tag Manager. Our goal is to streamline the process and provide a more efficient integration for all users.

New Widget Code:

Please replace the old widget code on your websites with the new code provided below:

<script src="https://sdk.chatwidget.in/bot.js?id=<your_chatbot_id>"></script>

PS: Don't forget to replace your chatbot ID, so the finl URL should look something like:

<script src="https://sdk.chatwidget.in/bot.js?id=709ca09e-39f3-442d-82e2-b4e81140c516"></script>

New Feature: Telegram Integration for Bot9 is now live

Date: Tuesday, 27 February 2024

We're excited to introduce the latest enhancement to Bot9 - Telegram Integration! Now live, this integration is crafted to revolutionize how you manage communications within your Telegram groups.

With this integration, Bot9 brings its smart auto-reply capabilities right into your Telegram groups, enabling you to maintain efficient and streamlined communications effortlessly. Our goal is to ensure you spend less time managing messages and more time focusing on what matters most.

As always, we're committed to providing solutions that are both powerful and easy to use. We believe this update will greatly enhance your Bot9 experience, making your interactions more efficient and effective.

New Launch: Introducing the Bot9 Android App

Date: Saturday, 24 February 2024

We're thrilled to unveil a major update for our users.

Introducing the Bot9 Android App, now available on the Play Store! This significant leap forward brings our powerful assistance directly to your smartphone, ensuring you have access to instant support, anytime, anywhere.

Download it from Playstore: https://play.google.com/store/apps/details?id=com.bot9.app&hl=en&gl=US

As always, our focus remains on delivering straightforward, efficient solutions. The app is designed to be user-friendly, providing seamless access to our services without compromising on quality.

Note: We've submitted our iOS app to the App Store, and it should be available very soon.

Improvement: Responses now has 'Sources' info

Date: Friday, 16 February 2024

We're excited to announce a new improvement in our inbox.

Now, Bot9 includes a 'Sources' info that showcases the articles we considered to answer your customer's questions. This feature enhances transparency and provides insight into how we derive our responses.

Remember, this is for internal reference only, which means your customer's won't see the sources in the answer – they'll continue to receive crisp, direct answers, just like always!

New Feature: Custom Actions

Date: 7th Feb, 2024

We're thrilled to announce a game-changing feature that's now live on Bot9 - Custom Actions!

Custom Actions in Bot9 are powerful tools that allow you to extend the capabilities of your chatbot beyond simple conversation.

Dive into a more personalized and streamlined automation experience with the ability to create and manage actions tailored to your unique instructions.

Check out the detailed guide to see how easy it is to set up here.

Imagine you're running an e-commerce platform and need real-time updates on stock levels. With Custom Actions, you can set up a "Check Stock" action. When invoked, it sends a GET request to your inventory management API and retrieves the latest stock count.

This keeps your customer service team informed and allows them to provide immediate, accurate answers to customer inquiries about product availability.

Custom Actions are here to revolutionize the way you interact with your systems, automating tasks with precision and efficiency.

Want to suggest a feature? Write us on helpme@bot9.ai or suggest it on live chat here.