These FAQs should provide a basic understanding of the Bot9 platform's capabilities and how to navigate common questions and issues.

Q: What is Bot9?

A: Bot9 is a platform that enables you to build and train AI chatbots for automating customer support and sales. It allows easy integration of chatbots on various sites, leveraging your website content for chatbot training.

Q: What features are available on the Bot9 platform?

A: The Bot9 platform offers a Dashboard, Inbox, Training Data, Instructions, Customer CRM, Integrations with other platforms, Settings, and a feature to Test your bot. The features that are currently under development can be found on the roadmap here: https://roadmap.bot9.ai/

Q: How does the chatbot interact with visitors?

A: The Bot9 can send automated responses to your visitors' inquiries and assist them with services or information requests based upon the training data and instructions you've provided. It can also escalate conversations to human agents if needed.

Q: Can I invite my team members to Bot9 or is there a team access feature available?

A: Currently, Bot9 does not support multi-user/team access or client-specific dashboards. However, this feature will be released very soon as it is the most requested feature.

Q: Can the chatbot handle multiple conversations at once?

A: Yes, the chatbots built with Bot9 can manage multiple visitor interactions simultaneously, as indicated by the different visitor sessions in the Inbox.

Q: How can I edit customer details in Bot9?

A: You can edit customer details by clicking on the visitor's name, which would open "Edit customer details" panel, where you can update information such as name, email, phone number, location, and website.

Q: What does the 'Closed' tab in the Inbox indicate?

A: The 'Closed' tab likely represents the number of support interactions or tickets that have been resolved and closed.

Q: Which platforms can Bot9 integrate with?

A: Bot9 can integrate with various platforms, including Website widget, WhatsApp, Zapier, Slack, Crisp, Discord, Freshdesk, Intercom, and Zendesk, as shown in the interface.

Q: Can i connect my own domain to the bot?

Yes, all you have to do is copy the javascript code provided by Bot9 and place it on the pages you want to render your bot on. As soon as you add the code, the live chat widget will appear on your domain.

Q: How do I manage conversations from different integrated platforms?

A: You can manage conversations by selecting the specific channel from the list in the Inbox section, which will display the conversation history with customers from that channel.

Q: What should I do if I receive an error message saying 'Unable to get response from bot9'?

A: If you encounter this error, you should try resending your message or check the Bot9 service status for any known issues. If the problem persists, contact Bot9 support for assistance.

Q: What does the 'Rate limit' message mean?

A: The 'Rate limit' message refers to the number of API calls a user can make within a certain time period. Different subscription plans have different rate limits, and exceeding this limit may result in a temporary inability to make further requests until the limit resets.

For more detailed information, you should refer to the Bot9 documentation or contact our support team at helpme@bot9.ai.