Enhancing customer support through WhatsApp is now more streamlined with Bot9.

We offer two primary methods for deploying chatbots to handle WhatsApp chats: through our partnership with 360dialog and directly via Bot9's APIs.

Method 1: Integration via 360dialog

1. Log into Bot9: Start by signing into your account.

2. Navigate to Integrations: Access the 'Integrations' section and select WhatsApp.

3. Connect WhatsApp: Follow the prompt to connect through 360dialog by logging in and authorizing the integration.

4. Complete Setup: Choose your WhatsApp number, grant necessary permissions, and confirm to finalize the connection.

5. Test and Monitor: Verify the integration by sending a test message and monitoring interactions through the 'Inbox' section.

Method 2: Direct Integration Using Bot9's APIs

1. Get WhatsApp Business API Access: Apply through Facebook Business Manager to use the WhatsApp Business API.

2. Set Up Your Server: Prepare a server to act as an intermediary between WhatsApp and Bot9's APIs.

3. Configure Webhooks: Establish webhooks in the WhatsApp API settings to forward messages to your server.

4. Process Messages: Develop a system to read and interpret incoming messages on your server.

5. Utilize Bot9's APIs: Respond to user queries by leveraging Bot9's APIs for a tailored interaction.

6. Reply to Users: Use the WhatsApp Business API to send responses back to the conversation.

7. Regular Monitoring: Ensure your integration is secure and up-to-date by consistently checking for improvements and updates.

For detailed API documentation, visit Bot9's API documentation and manage your API credentials on Bot9's platform.

Deploying your chatbot on WhatsApp enhances customer engagement and support. Choose the method that best fits your business needs and get started today.