Bot9 with Facebook Messenger integration allows you to automatically respond to customer queries, making customer support efficient.

The benefits include instant replies, reduced wait times for customers, and the ability to manage a high volume of inquiries effectively.

Integration steps

1. Set Up a Facebook Page: Before starting, ensure you have a Facebook Page created for your business.

2. Sign Up for Pabbly: Visit Pabbly’s website and sign up for an account if you haven’t already.

3. Access Pabbly Connect: Go to the dashboard, select ‘Access Now’ under Pabbly Connect.

4. Create a New Workflow: Click on ‘Create Workflow’ and give it a name relevant to your Bot9 integration.

5. Set the Trigger:

   • Choose 'Facebook Messenger' as the app.

   • Select the 'New Message Sent to Page' trigger event.

   • Connect your Facebook account and select the page you want to use.

6. Configure the Action:

   • Choose 'Bot9' or 'API by Pabbly' as the app.

   • Set the action to ‘Execute API Request’ or the relevant Bot9 action.

   • Enter the API endpoint URL provided by Bot9 and any required headers or parameters.

   • Use the JSON payload format to map the data from the trigger.

7. Set Up Response:

   • Go back to the Facebook Messenger action.

   • Set the action to ‘Send Message’.

   • Configure the message to send automated replies based on the received message.

8. Save and Test: Save the workflow and use the 'Test Request' button to ensure everything is working correctly.

Example explained

Imagine a customer messages your Facebook Page asking about your business hours. Pabbly Connect triggers an event and sends this information to Bot9. Bot9 processes the request and returns a response such as, "Our business hours are 9 AM to 5 PM, Monday to Friday." Pabbly Connect then sends this message back to the customer on Facebook Messenger.

Test your integration

Once you have the workflow set up, send a message to your Facebook Page to simulate a customer inquiry. Check if the auto-response is delivered as expected.

Conclusion

Integrating Bot9 with Facebook Messenger through Pabbly is a straightforward process that enhances your customer support. It automates responses and ensures that your customers receive immediate attention, improving their overall experience with your brand.

This is a simplified guide; details may vary based on specific Bot9 features or changes in Pabbly's interface. Always refer to the latest documentation for both platforms during setup.